What is the protection plan on the USB2019-04-28T01:15:42-05:00

Files can get corrupted sometimes from mis handling anything goes wrong we will send you a new one.

What if I did not purchase insurance on the package before damaging?2019-04-28T01:14:35-05:00

You will be charged a one hundred dollar deductible for the damage(s)

What happens if the cameras get damaged ?2019-04-28T01:13:25-05:00

Assuming you have the 15 dollar insurance plan nothing you’re covered!

Can I select the music for my highlight ?2019-04-28T01:08:37-05:00

Yes you can through our project form

can I have my highlight longer than the set package ?2019-04-28T01:09:49-05:00

Yes simply email us a request and we will email you a form to make payment

When will I receive my equipment ?2019-04-28T01:04:59-05:00

2-3 days before your requested date during checkout

What format will I receive the edited movie?2019-04-28T01:02:13-05:00

You will receive an email with a download and instructions for offline viewing and backing up. A USB is available for purchase if you need a hardcopy.

When will I receive the finished movie?2019-04-16T06:52:56-05:00

You will receive the professionally edited MiMuvi within 2 weeks from when we get the equipment back from you.

How much time can I record on a MiMuvi camera?2019-04-16T06:54:10-05:00

The Gimbal camera can record up to 2 hours and 20 minutes. The Mobile gimbal is determined by the amount of space you have on your

phone. Please make sure the mobile device being used has enough space to record.

Do I have to pay for the return shipping of the equipment?2014-11-15T18:17:06-05:00

No. Return shipping is covered by us. Use the prepaid shipping label that is included. Use the same box we sent to you for return shipping.

How much time do I have to return the equipment to you?2019-04-16T06:53:26-05:00

We request that you mail the MiMuvi kit back to us on the next business day after your event. Use the same box you received it in and we include a prepaid shipping label.

How can I learn how to use the MiMuvi equipment?2019-03-27T05:10:17-05:00

Check out the Tutorial section of our site. Also, read our blog for insight on cameras, editing, movie making and other relevant topics. You can also call or e-mail us questions at the Contact Us section.

What event would I use MiMuvi for?2014-11-15T18:05:53-05:00

Weddings, Honeymoons, Graduations, Showers, Birthdays or any other experience! You can decide what is captured and we expertly edited it.

People have Questions and we have Answers