FREQUENTLY ASKED QUESTIONS
Files can get corrupted sometimes from mis handling anything goes wrong we will send you a new one.
You will be charged a one hundred dollar deductible for the damage(s)
Assuming you have the 15 dollar insurance plan nothing you’re covered!
Yes you can through our project form
Yes simply email us a request and we will email you a form to make payment
2-3 days before your requested date during checkout
You will receive an email with a download and instructions for offline viewing and backing up. A USB is available for purchase if you need a hardcopy.
You will receive the professionally edited MiMuvi within 2 weeks from when we get the equipment back from you.
The Gimbal camera can record up to 2 hours and 20 minutes. The Mobile gimbal is determined by the amount of space you have on your
phone. Please make sure the mobile device being used has enough space to record.
No. Return shipping is covered by us. Use the prepaid shipping label that is included. Use the same box we sent to you for return shipping.
We request that you mail the MiMuvi kit back to us on the next business day after your event. Use the same box you received it in and we include a prepaid shipping label.
Check out the Tutorial section of our site. Also, read our blog for insight on cameras, editing, movie making and other relevant topics. You can also call or e-mail us questions at the Contact Us section.
Weddings, Honeymoons, Graduations, Showers, Birthdays or any other experience! You can decide what is captured and we expertly edited it.